• Location: Fort Lauderdale, FL
  • Type: Perm
  • Job #14010

National law firm is seeking to hire a junior level IT support specialist to work in their Downtown Fort Lauderdale, FL office.  This position is not remote.  This position will provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations.  Law firm experience preferred. 

Duties and Responsibilities: 

  • Supports computer hardware and software, and maintains computer hardware asset inventory
  • Oversees system setups, breakdowns, and office moves
  • Supports Conference Room Services with video conferencing, AV setups, and take-downs
  • Supports mobile devices with a focus on Enterprise Vault email delivery and archiving system
  • Supports telephone and voicemail systems
  • Tracks user support requests and system failures
  • Escalates more complex issues to advanced support service teams and communicates with end user
  • Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems 
  • Performs preventative and routine maintenance
  • Procures miscellaneous technology supplies
  • Coordinates with IT vendors and other departments
  • Works with core IT teams on implementation and support of technology rollouts and projects
  • Recognizes and makes recommendations for training where opportunities exist to address common support issues

Skills & Competencies: 

  • Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
  • Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
  • Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
  • Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation

Qualifications and Prior Experience: 

  • 2-5 years experience providing technology support in a professional office environment, law firm preferred
  • Significant knowledge of the Windows 10 operating systems, settings, limitations, tweaks, and maintenance procedures
  • Extensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPoint
  • Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
  • Experience troubleshooting and supporting iOS, Android, and Blackberry mobile devices with a focus on Enterprise Vault email delivery and archiving system
  • Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
  • Experience with common law firm tools such as email archiving and document management systems. Experience with Enterprise Vault and Filesite desired
  • Experience with networking devices, cabling, and associated troubleshooting
  • Experience with remote access such as Citrix, VPN, and Remote Desktop
  • Prior use of a trouble ticket tracking system
  • Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment

If interested, please contact Matt Salomon with Legal Search Solutions.

Ref 14010


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